AI sentiment analysis on every email. Know who's unhappy, who's being ignored, and where your team is dropping the ball β in real time.
Yet most companies miss the warning signs hiding in plain sight β in their emails. Acquiring a new client costs 5β25x more than retaining one. The signals are already there. You just need the right lens to read them.
Sources: Harvard Business Review (Bain & Company research, Frederick Reichheld) Β· PwC Future of Customer Experience
Every day, the signals are there. The frustration. The silence. The slow fade. But without the right lens, you're flying blind β until the cancellation email arrives.
The sentiment had been declining for weeks. Nobody noticed the pattern. According to Harvard Business Review, replacing that lost client will cost 5β25x more than retaining them.
Skorly would have flagged the sentiment drop after the very first cold email β giving your CS team weeks to intervene, schedule a call, and save the account.
"I always reply fast" isn't a metric β it's a feeling. Without data, you can't distinguish between the team member who replies in 20 minutes and the one who lets urgent emails sit overnight.
Automatic response time tracking per person, per domain, per week. Set benchmarks, identify who needs support, and celebrate top performers β all with data, not gut feeling.
Email inboxes don't prioritize by relationship value. A newsletter and a customer threatening to leave look exactly the same. 50 messages later, you finally see the fire β but the damage is done.
Sender Priority Ranking surfaces frustrated senders ranked by dissatisfaction score. The -72Β° email from your biggest client sits at the top β not buried under 126 others.
Each person handles email differently. There's no shared view of communication health, no team-wide sentiment trends, no way to know which accounts are cooling off until the renewal fails.
Company-wide dashboards show aggregate sentiment across all accounts. See exactly which relationships are warming, which are cooling, and who needs attention β weeks before the renewal conversation.
Powerful features that transform email from a black box into actionable intelligence β so you never lose a client you could have saved.
Every email gets a temperature score from -100Β° (frustrated) to +100Β° (positive). Track trends over time and catch declining relationships before they escalate into churn.
Your own sentiment gauge, sender priority rankings, and response metrics. See exactly which clients need attention β ranked by urgency β and track your communication health at a glance.
Surface frustrated emails instantly with priority levels (Urgent, High, Normal) and exact temperature readings. Filter by negativity to focus on the accounts that need immediate attention.
Automatic calculation of how long it takes to respond to each email. See averages by person, domain, or time period. Set benchmarks and measure improvement.
Aggregated analytics across your entire organization. See team-wide trends, compare performance, and identify who needs support β all with privacy controls.
Connect your email accounts in minutes. Our step-by-step wizard handles OAuth, data sync, and AI analysis configuration β no technical expertise required.
From signup to actionable insights in minutes β not weeks
Sign up and connect your Gmail or Outlook account. Our wizard handles OAuth securely β no passwords stored.
Our AI processes your inbox: sentiment scoring, response time calculation, sender ranking β all automatically.
Instantly see your sentiment gauge, sender rankings, and response metrics. Take action on insights immediately.
We're accepting new teams in batches to ensure quality. Join now to get full access at no cost β and help shape the future of email intelligence.
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Skorly catches the warning signs hiding in your emails β declining sentiment, ignored threads, at-risk accounts β so you can act before it's too late.