Sentiment Alert Rules
Set custom thresholds on email sentiment and performance metrics — get notified by email when something needs your attention.
You can now create alert rules that monitor your email analytics and notify you when key metrics cross a threshold you define.
- Five metrics to watch: negative email increase, average temperature drop, reply time exceeded, reply rate drop, and volume spikes.
- Flexible scoping: apply rules at the personal, team, or company level so alerts match your responsibility.
- Configurable frequency: choose daily or weekly checks across rolling windows of 1, 7, 14, 30, or 90 days.
- Built-in cooldown: once a rule fires, it stays quiet for a period you choose — no notification fatigue.
- Dry-run testing: test a rule before activating it to see what it would catch right now.
Find it in the Sentiment Analytics dashboard — look for the alerts icon in the toolbar.
